Cancellation Policy

Cancellation Policy

We offer two rates with different cancellation policies:

1. Advanced Purchase Rate: this discounted rate is non refundable, no changes allowed or credits given under any circumstances.

2. Flexible Rate: if canceled up to 31 days before date of arrival, 85% of the total price of the reservation will be refunded. If canceled up to 14 days before date of arrival, 50% of the total price of the reservation will be refunded. If canceled within 14 days or in case of a no-show, no refund will be issued. 

Please be aware, we have no influence over the National Park Service. If they announce a park closure, or if the area is closed for Volcano activity, our cancellation policies stand as stated and agreed at time of booking. We suggest guests purchase travel insurance to cover any unforeseen cancellations, including for health, unforeseen delays or any other reason. Travel insurance can be purchased from http://www.aig.com/travel-guard, note that we are not representatives nor do we have no affiliation with AIG.